Customer Help

Customer Help

Our happiness team is always here to assist.

Need help with your order? Contact us and we’ll get back to you as soon as possible (usually within 24-48 business days). 

Common purchase queries answered

Orders and Shipping

Log into your account to change your shipping address. However, if you have already placed an order, you must email us at If the order has not already been fulfilled and shipped, we may be able to organise a redirection. Otherwise, new postage costs may be incurred or alternatively, it may need to be treated as a return. Please read our Returns Policy

Please log into your account to see the status of your order. Automated emails will also be sent as the status changes. 

All prices are inclusive of 10% GST, as is legally required on all sales of Goods and Services within Australia. 

Currently, we only ship within Australia. Please see our Delivery Page for excluded postcodes. 

Not necessarily. Our warehouses and suppliers are in different locations and may be shipped separately. 

If you need to swap an item

Returns and Exchanges

Please email us at

Please email us at with your order number. Or reach us through the Contact Us page. 

In general, as orders are fulfilled in real time, orders that have already been processed will incur a restocking fee of 25%. Please see our Returns Policy for more details.